Shipping policy

Vantage Paws partners with major international shipping companies like FedEx, SF Express, DHL, UPS, EMS, etc. who work with local couriers - allowing us to ship direct to your door and proudly offer worldwide shipping.

You will be charged when your order is places, and all payments are subject to verification and approval before shipping and may take up to several days ti process. To help fight credit card fraud, orders with incorrect billing information or requiting additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 business days on average to fulfill your order and transport it to our carriers facility. Some items may take longer, especially around major holidays, or if your order contains popular items that may have stock availability issues. 

Once your order has begun processing through our shipping department we are unable to make an changes (including address changes(. We will only ship to the address provided at checkout. 

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email. 

For orders with multiple items, products may be shipped separately and received on different dates due to differences in manufacturing partners' locations. 

Tracking

All orders are processed with tracking numbers. You will receive an email with your tracking number when your order is dispatched to the carrier's sort facility. 

For some shipping companies, it can take several days for tracking information to update in the system. If your order was places more than 5 business days ago and you still have not received any tracking information, please contact us.

Deliveries

Shipping time varies by country and region. Specific delivery dates are not provided nor guaranteed. Around major holidays shipping times may be longer due to the overload experienced by shipping companies, so please plan accordingly. For your reference, there are our estimated delivery times.

Location/*Estimated Shipping Time 

United States: 7-14 Business days 

Canada, Europe: 10-14 Business days

Australia, New Zealand: 10-21 Business days 

Mexico, Central America, South America: 15-30 Business days 

Note: The days listed above are only estimates in business/working days and do not include our 2-5 day estimated processing time.

While we will do all that we can to make sure your order is delivered in a timely manner, Vantage Paws cannot be held responsible for conditions beyond our control such as required postal or customs clearance, procedures, holiday delays, severe weather, labor disputes, protests, etc. There interruptions can cause delays beyond our original delivery estimates listed above. 

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipients country. These fees are solely the responsibility of the recipient. Vantage Paws has no control over these charges, nor can Vantage Paws predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs that may be incurred. 

Customs policies vary widely by country. If you have any questions regarding such policies, we recommend that you contact your customs office for more information. 

Lost/Stolen/Damaged Packages:

Vantage Paws is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier. 

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported. 

Wrong Address Disclaimer:

It is the sole responsibility of the buyer to make sure that the shipping address entered at checkout is correct before submitting your order. We start working on your order immediately, so we are unable to make any changes to an order after it has been places. If the order has already been processed through our shipping department, we cannot retrieve it for an address change. 

Feedback

We would love to hear your feedback, questions, concerns, and inputs! Please feel free to email us at any time at support@vantagepaws.com to let us know how we are doing or if you have any concerns/questions. We take your feedback very seriously and are always striving to improve.